Shipping Policy

Hongkong Huachen Shipping Limited processes every order once payment verification is complete. All shipments are dispatched using reputable carriers. Delivery timelines are not guaranteed; however, standard shipping options are available at checkout. Orders are delivered to the shipping address provided at the time of purchase. Hongkong Huachen Shipping Limited does not assume responsibility for delays caused by carrier conditions, customs procedures, or incorrect address details provided by the customer.

Once your order has been shipped, a confirmation notification is sent to your registered email. You may monitor delivery progress through the tracking information provided. If a package is returned to Hongkong Huachen Shipping Limited due to an incomplete or incorrect address, the customer is contacted to arrange reshipment. Additional shipping costs for reshipment are borne by the customer.

Return Policy Overview

Hongkong Huachen Shipping Limited accepts returns only under the conditions described in this document. Every return request is subject to the requirements below. The customer is responsible for ensuring that returned merchandise reaches the designated return facility in a compliant manner.

14-Day No-Reason Refund Policy

You may initiate a return for any reason within exactly 14 calendar days of the date your order is delivered. This no-reason refund policy applies exclusively to items purchased from Hongkong Huachen Shipping Limited. To qualify for a refund, the merchandise must be unused, unwashed, and in its original packaging. All tags, labels, and accessories included with the original purchase must be present and attached. Items that exhibit signs of wear, customer-caused damage, or alteration do not qualify for a refund under this policy.

The 14-day period begins on the day the shipment is delivered to the address you provided. Return requests must be submitted no later than the 14th day after delivery. Requests submitted after this period are not accepted.

Return Shipping Costs

The buyer completely bears all return shipping costs. This includes the cost of shipping the returned item to the return facility, any packaging materials required, and any additional fees imposed by the carrier. Hongkong Huachen Shipping Limited does not provide prepaid return labels. You are responsible for choosing a carrier that can deliver the package to the return address. For security and traceability, Hongkong Huachen Shipping Limited strongly recommends using a carrier that offers tracking and delivery confirmation. If a returned package is lost in transit and never arrives at the return facility, no refund is issued.

Refund Processing Time

Refund processing begins only after the returned item arrives at the return facility and passes the applicable condition review. After the review is completed, the refund is initiated through the original payment method. The refund arrives in your account at least 14 days after the date the returned item arrives at the return facility.

Refunds issued through PayPal take at least 14 days to appear in your PayPal account. In certain regions, local laws require that PayPal refunds be completed within up to 30 days. If you reside in a jurisdiction where this requirement applies, the refund arrives by the end of the 30-day period as mandated by local law. Hongkong Huachen Shipping Limited does not control payment processor timelines after the refund is initiated and cannot expedite the arrival of funds in your account.

Step-by-Step Return Process

Step 1: Submit a return request through the contact channel at service@ovowomenswear.com within 14 calendar days of the delivery date. Include your order number, the name of the item, and the reason for the return.

Step 2: Receive return authorization confirmation from Hongkong Huachen Shipping Limited. The confirmation includes the return address and any specific instructions for the shipment.

Step 3: Pack the item securely in its original packaging. Include all tags, labels, and any accessories originally shipped with the item.

Step 4: Attach the required shipping labels and dispatch the package through a carrier of your choice. The recipient must be Hongkong Huachen Shipping Limited, the contact phone is +852 4441 5205, and the specific return address is FLAT/RM 511 5/F MING SANG INDUSTRIAL BUILDING 19-21 HING YIP ST KWUN TONG KL.

Step 5: Track the shipment until it is delivered to the address provided. Once the package arrives, the condition review is performed. The refund is initiated after the review is completed.

Damaged or Defective Items

If you receive an item that is damaged or defective, you must submit a claim within exactly 7 days of receipt. Claims submitted on the 8th day after receipt or later are not accepted under any circumstance. To submit a claim, contact service@ovowomenswear.com with your order number, a clear description of the damage or defect, and photographic evidence showing the condition of the item and its original packaging. The claim is reviewed by Hongkong Huachen Shipping Limited once the required information is received. Approval of a damage or defect claim does not alter the refund processing timelines described in this document.

Conditions for Acceptance

All returned items must be unused and in original packaging. The original purchase receipt is required for every return. Returned merchandise must not have been washed, worn, or altered. Any item that does not meet these conditions is refused at the return facility. Hongkong Huachen Shipping Limited supplies no exception to this standard.

Contact Information

If you need assistance with a return, contact our team at service@ovowomenswear.com or by phone at +852 4441 5205. Our mailing address is FLAT/RM 511 5/F MING SANG INDUSTRIAL BUILDING 19-21 HING YIP ST KWUN TONG KL. You may also visit ovowomenswear.com for general information. All return inquiries must be directed through these official channels.